Reading between the lines of the fan letter response email sent by the fine folks at Zipcar regarding my recent post,  I’d say it’s:

  • 70% “You Dumbass”
  • 14% “Thanks For The Free Publicity”
  • 10% “Public Service Announcement”
  • 5% “We’re One Step Away From Revoking Your Membership Based On Driver Stupidity”
  • 1% “Cease and desist” 

The Letter:

Hi Katherine,

I just read your recent blog post about your Zipcar experience. I want you to know that Zipcar really appreciates your careful driving and attention to safety. I know how frustrating driving in DC can be, and I commend you for doing what you needed to do and calling a tow truck. In the future, you can always call 866-4ZIPCAR for assistance with a tow or road side assistance. Please tell me if there is anything I can do for you to make the Zipcar experience more enjoyable.

Regards,

Laura Last Name and Contact Information Deleted

Member Services Coordinator, Washington, D.C.